The Future of Service in Manufacturing: 2025 Report

Overhead view of robotic arms sorting packages on a complex conveyor belt system in a logistics facility.

  • Metallic chip with IFS logo on a circuit board.

    Published 16 October 2025

    IFS’s State of Service 2025 Report Reveals Manufacturing’s Shift from Products to Service-Driven Growth

    IFS, the leading provider of Industrial AI software, has released a global study showing how Industrial AI, among other trends, is reshaping the manufacturing sector.

    Read the announcement

  • Mark Moffat in a dark blue blazer and light blue shirt against a gray background.

    “Manufacturing is undergoing a defining transformation. Service has evolved from a support function into a core profit engine, with 94% of manufacturers reporting that new service models are already impacting operations. Industrial AI and sustainability are now central to delivering smarter, faster, and more personalized service.”

    Mark Moffat
    CEO IFS

  • Robotic arm welding metal while two workers observe in a factory.

    Executive Summary

    See at a glance how manufacturing leaders are transforming service into a strategic growth engine — and explore the key trends, challenges, and opportunities shaping the future of the industry.

    Download the executive summary
  • Robotic welding machine creating sparks while joining metal parts.

    Manufacturing Transformation Report

    Discover how 800 global manufacturing leaders are turning service into a strategic profit engine through Industrial AI, servitization, and sustainability.

    Get the full report