Ministry of Media

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How the Ministry of Media is achieving its service management goals with IFS assyst

 

Saudi Arabian government agency simplifies enterprise service delivery and management to support national digital transformation efforts.

 

By implementing IFS assyst, the company has:

  • positively impacted employee and customer experiences
  • streamlined service requests and provided an intuitive interface
  • met 93.7% of service delivery SLAs in 2022

  • "IFS assyst brings a holistic approach to service delivery by aligning people, processes, and technology across the organization. By implementing IFS assyst, we not only improve efficiency and reduce costs, but also enhance the overall customer experience and drive business value."

    Bassem AlHazmi
    CIO, Ministry of Media

To learn more about Ministry of Media's experience with IFS, download their customer story.

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About Ministry of Media

The Ministry of Media in the Kingdom of Saudi Arabia plays a critical role in regulating all forms of media in the country, as well as overseeing communication between Saudi Arabia and other nations to promote the country’s image and achievements.