Parexel

How Parexel created a snowball effect of great service experience

An organization specializing in clinical research successfully expands enterprise service management across the business, resulting in a successful cycle of customer satisfaction.

By implementing IFS assyst and extending it beyond IT, the company has: 

• gained visibility of more than 25,000 end-user devices
• streamlined key processes
• saved time
• provided a single source of truth for updates