RCJY
RCJY: Unifying Service Operations Across Five Cities
Managing service delivery across five cities and 14,000+ users isn’t easy, especially with siloed tools, inconsistent SLAs, and disconnected teams.
The Royal Commission for Jubail & Yanbu (RCJY) knew it needed a smarter approach. By consolidating four systems into one and adopting IFS assyst, RCJY transformed how services are delivered across its industrial, healthcare, and education sectors.
With IFS assyst, RCJY unlocked:
- 25% increase in ticket volumes, reflecting stronger user engagement
- 10% reduction in resolution times with centralized SLAs
- 95% customer satisfaction in the first quarter after go-live
- 17% drop in routine execution time through automation
Download the full case study to discover how RCJY streamlined operations across a complex, multi-city environment with IFS assyst.
About RCJY
The Royal Commission for Jubail &
Yanbu (RCJY) plays a critical role in
Saudi Arabia’s industrial and public
service sectors. It operates across
five major cities: Riyadh, Jubail,
Yanbu, Ras Al-Khair, and Jazan.
RCJY’s remit extends beyond the
development and management of
industrial cities, covering
healthcare, education, and business
services. Although it is
government-affiliated, RCJY
manages a complex and expansive
network of digital services that
supports over 14,000 users. This
workforce relies on consistent,
reliable service delivery across a
wide range of departments and
locations