Xentrall

Download PDF
Xentrall

 Xentrall shift all electronic requests from email to self-service with assyst


Despite significant cuts in public expenditure, Xentrall improved IT capabilities and resilience with IFS assyst, translating to major cost savings for both Stockton and Darlington Councils. 

By implementing IFS assyst, they have:



  • Empowered users with self-service capabilities 
  • Increased end-user productivity due to timely resolution and communications 
  • Reduced repeat incidents 

  • In our current work environment, with ever increasing workloads, the self-service provides for a streamlined and efficient process.

    Jackie Barnes
    Technical Administration Manager Stockton-On-Tees Borough Council 

About Xentrall

 

Xentrall Shared Services was established in May 2008 and is a successful Public-Public Partnership between Darlington and Stockton Councils. The partnership was established in
order to provide efficiencies at both Councils by sharing services which include ICT, Design and Print, Transactional Finance and Human Resources.