IFS Loops: Job Intake Manager Digital Worker

The attendance clock starts when the email lands, not when someone is free to key it in.

Service providers taking reactive work from FM intermediaries receive every new job by email, forwarded from each client's CAFM or helpdesk platform in its own layout. Someone has to read each one, work out the client, site, asset, service, and deadline, then key a request into IFS Cloud by hand, often against a four-hour attendance commitment. Re-sent orders turn into duplicates. The client reference, contact, and access notes the engineer needs on site go missing. The IFS Loops Job Intake Manager Digital Worker takes that reading and rekeying off the coordinator's desk.

Job Intake Manager reads the email body and every attachment, matches the end client and asset, and applies IFS Cloud selection rules to route each request to the right organization and delivery unit, with the source email and files attached. High-confidence requests are released straight to dispatch. Anything it cannot confirm is held or escalated to a coordinator in Microsoft Teams with candidate matches. It never guesses.

This datasheet explains how Job Intake Manager raises requests as jobs arrive, prevents duplicate orders, and keeps the client reference, contact, and access notes on every request, with a recorded outcome for every email.

Download the datasheet to see each step from inbox to dispatch, the agentic skills behind them, and where your coordinators stay in control.