Service-driven Manufacturing - ESM ITSM for competitive advantage

The quest towards service-driven manufacturing

Imagine a factory floor pulsating with life, not just creating products, but orchestrating an entire symphony of service. The shift is seismic: from products to experiences, from transactions to relationships. Customers demand more than just a product; they crave a journey—a seamless fusion of innovation, reliability, and delight.

ESM/ITSM acts as the bridge between the tangible and the transformative. Picture a world where every touchpoint—whether it’s a maintenance request, a supply chain hiccup, or a customer inquiry—is seamlessly orchestrated. ESM unlocks this symphony, harmonizing processes, people, and technology.

Download this ebook to learn about:

• Discover the current terrain of service-driven manufacturing
• Unveil the intricacies of ESM in manufacturing
• Uncover the strategies for scaling service-driven initiatives