Arab Bank
assyst turns ITIL into hard currency in the Middle East
Leading bank streamlined and consolidated their IT Service Management with IFS assyst, creating effective and efficient best-practice IT processes that improve service delivery and quality.
By implementing IFS assyst, the company has:
- Compiled accurate and easily accessible data in a single CMDB
- Rolled out a user-friendly platform in the local language
- Gave end-users greater control and a sense of involvement
About Arab Bank
Arab Bank has 12 IT centres worldwide - in Jordan, Palestine, Egypt, Lebanon, Tunisia, Algeria, Morocco, the United Arab Emirates (serving UAE, Bahrain, Qatar and Yemen), and the UK (serving UK, France, Italy, Spain, Germany, Austria, Cyprus, Singapore, Australia and the USA).
It employs some 6,300 staff, of whom 2,700 are based in its home country Jordan. Each IT centre has its own local team responsible for day-to-day operations, field support and second level support for business staff. The Global IT Team, located in Amman, is responsible for designing, selecting and implementing systems for all IT centres, and provides third level technical support.