Royal Commission for Jubail & Yanbu

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Royal Commission Jubail Yanbu

RCJY: Unifying service operations across five cities


Transforming Service Delivery Across Five Cities with a Unified ITSM Platform


RCJY transformed service delivery across five cities by unifying IT operations with IFS assyst. The shift improved efficiency, reduced ticket resolution time by 10%, and boosted user satisfaction to 95%. With centralized systems, automated workflows, and seamless integration, RCJY now delivers consistent, high-quality services across departments, setting a benchmark for digital transformation in public sector operations.


 

  • “This wasn’t just a technical project. It was a collaborative experience. The strong coordination between RCJY and IFS was the key to overcoming the challenges and delivering a solution that truly works for us."
    Nawaf Mansour Ayash Al-Enazi
    IT Services Support Section Manager

To learn more about Royal Commission for Jubail & Yanbu's experience with IFS, download their customer story.

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About RCJY

RCJY oversees industrial, healthcare, and education services across five Saudi cities, supporting 14,000+ users with digital operations.


Benefits seen using IFS

 

  • 25% increase in ticket volumes, reflecting stronger user engagement
  • 10% reduction in resolution times with centralized SLAs
  • 95% customer satisfaction in the first quarter after go-live
  • 17% drop in routine execution time through automation
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