Move Beyond Today’s Service Challenges with IFS Cloud
As experienced workers retire, decades of essential know-how are disappearing from the field. The result isn’t a distant problem; it’s what manufacturing field technicians currently face shift after shift.
As an IFS Cloud customer, you know that the answer isn’t more binders, shadowing, or undocumented know-how. It’s augmenting the capabilities of your manufacturing field service technicians, resulting in faster answers, more consistent service execution, and safer work. You already orchestrate production, assets, and supply chain on a common platform. IFS Connected Worker extends that platform to the point of service.
Enable a single source of truth for your Manufacturing organization, connecting people, processes, and systems through IFS Connected Worker. Turn operational insights into action, reduce downtime and drive continuous improvement from the factory floor to the field.
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From Astea to a more intelligent service operation
IFS Cloud brings together the capabilities needed to transform service delivery, with IFS.ai embedded throughout to help teams work smarter and make faster, more informed decisions.
Optimise service delivery
Improve scheduling, resource allocation and technician productivity with intelligent planning and real-time operational insight.
Help technicians resolve more, first time
Give field teams AI-powered insights, relevant information and intelligent assistance to diagnose issues faster and improve first-time-fix performance.
Connect every part of service
Bring together field service, assets, contracts, warranty, parts, depot repair and more to create a connected view across the service lifecycle.
Move forward at your own pace
With its composable architecture, IFS Cloud gives you the flexibility to modernise the capabilities you need today and expand over time including alongside SAP and your wider technology landscape