Dudley Metropolitan Borough Council 

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An IFS assyst

Council transforms service management capabilities and self-service functionalities to improve customer and employee experiences while lessening the burden on their IT teams.

 

By implementing IFS assyst, the company has:

 

  • Removed reliance on manual processes
  • Increased service desk availability despite having smaller teams

  • "assyst is helping us to make business savings by  providing self service to employees. There will no longer be the need for such a labor intensive  process, which is crucial when government cuts are tightening our budget."

    Iain Newman
    Treasurer for Dudley MBC

To learn more about An IFS assyst Case Study's experience with IFS, download their customer story.

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About the Dudley Metropolitan Borough Council 

Dudley Metropolitan Borough Council (Dudley MBC) was created in 1974, through a merger of the existing Dudley County Borough with the municipal boroughs of Stourbridge and Halesowen. Once at the heart of the Industrial Revolution, Dudley Borough, located in the West Midlands, now consists of four main towns: Brierley Hill, Dudley, Halesowen, and Stourbridge, representing 24 individual wards.

 

Overall, Dudley MBC’s in-house ICT service supports 5,000 business users across the council. To manage this workload efficiently, there are currently 160 staff members working in central ICT, with an additional 60 employees managing ICT in the individual directorates.

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