Forestry Commission
The Forestry Commission transforms with assyst
Forestry Commission enhanced their service desk capabilities and increase the quality of service with IFS assyst, providing flexibility and creating a happier end-user base.
By implementing IFS assyst, the company has:
- Freed up IT analysts’ time to focus on key tasks
- Provided flexibility to develop their own service offerings
- Improved customer satisfaction
About Forestry Commission
The Forestry Commission is a nonministerial government department responsible for forestry in England and Scotland. Set up in 1919 to expand Britain’s forests and woodland after depletion during the First World War, the Forestry Commission manages almost 700,000 hectares (about 1.7 million acres) of land, making it the country’s biggest land manager.
Benefits seen using IFS
- New structures and processes within the business
- Flexibility to develop their own service offerings
- Restructured CMDB
- Reduced number of calls to the service desk
- Significant improvement in customer satisfaction freeing up resources on the Service Desk