Gulf News

IFS assyst boosts productivity for leading Middle East newspaper

Moving away from the ‘firefighting mode’, the Middle East’s leading newspaper  Gulf News took a proactive approach to ITSM to transform their IT service capabilities.

By implementing IFS assyst, the company has:

• Reduced the number of incidents per week by 43% 
• Supported 20% more business users without increasing support staff 
• Resolved 79% of incidents and requests within SLA timeframes