Transformative IT Service Management (ITSM) Software Solutions

ITSM is a holistic approach to designing, delivering, managing and continually improving IT services so they align with business goals. It typically includes practices such as incident, problem and change management and a service desk, often guided by frameworks like ITIL, to boost quality, efficiency and user satisfaction.

ITAM is the practice of tracking and managing IT assets—hardware, software, and licences—throughout their lifecycle to optimize usage, reduce costs, and ensure compliance. It provides visibility and control over assets to support strategic decision-making.

ESM extends service management principles beyond IT to functions like HR, Facilities and Finance, unifying how internal services are requested, delivered and improved. By standardizing workflows and sharing data across teams, ESM raises productivity, accelerates resolution and improves the employee experience.

IT operations management oversees the delivery and support of IT services, including infrastructure, applications, and networks. It ensures performance, availability, and security.