
Gartner
Gartner Peer Insights "Voice of the Customer" for Field Service Management
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Boost service performance and customer satisfaction with IFS Remote Assistance. Connect experts, technicians and even customers in real time to diagnose issues, increase first-time fixes, and cut unnecessary site visits.

IFS Remote Assistance connects field technicians and customers with remote experts and real time video to resolve issues faster, reduce downtime, and eliminate unnecessary site visits. This boosts first-time fix rates, cuts service delivery costs, and delights customers.