IFS is positioned in the Leaders Category in the 2023-2024 IDC MarketScape for worldwide field service management applications.
We are proud to retain our position in the Leaders Category of the IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment.
Within the report IDC highlight IFS’ strengths in AI powered Planning and Scheduling Optimization and our multi-focused field service offering that can meet the needs of resource, customer, outcome, project, and asset-centric environments.
"The field service operation has become a critical aspect of the value being delivered to customers and operators," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Issue resolution is table stakes, but in a more competitive environment, the field service team has a great opportunity to enhance the customer's experience through value-add interactions at a point of need."
Download this excerpt to find out:
- IDC’s opinion on the Field Service Management landscape
- Advice for field service leaders and technology buyers
- Why IFS have been positioned in the Leaders Category
IDC MarketScape Worldwide Field Service Management Applications 2023-2024 Vendor Assessment", By: Aly Pinder, December 2023, IDC # US49989523