Checklist: 7 Steps to Service Centricity

Is your business truly service-centric? Use our checklist to find out.

True service centricity demands clarity, alignment, and execution across every part of the business. This practical tool breaks it down into seven essential focus areas — from validating service growth opportunities and aligning leadership, to embedding change management, breaking down silos, building a strong, scalable tech foundation, and driving continuous improvement.

Use it to assess your organization’s service maturity, identify strategic gaps that may be holding your transformation back, and take confident next steps on your service centricity journey — backed by actionable guidance and real-world insight from industry leaders and service transformation experts.