Customer experience at the heart of manufacturing service

Customer expectations continue to rise, but many manufacturers are held back by outdated systems and reactive service models, leading to inefficiencies and lost revenue opportunities.

With 71% of manufacturers citing better customer experience as a top benefit of FSM technology, investing in the right solution is crucial.

Download this brochure to explore the key customer experience capabilities manufacturers need to deliver customer-centric service consistently, from chatbots and virtual assistants to remote assistance and customer self-service.

Learn how IFS FSM solutions enable seamless service experiences across every channel, helping manufacturers evolve their models to meet growing customer demands for faster, proactive, and outcome-based service.