IFS is the only vendor named a 2025 Customers' Choice for Field Service Management
Download the report to see how each of the vendors ranked with insights from the customer reviews.
By the Numbers
- /5
Overall rating from IFS reviewers as of July 2025, based on 68 reviews
- %
Of reviewers said they would recommend IFS
The only vendor placed in the Customers' Choice quadrant for field service management in 2025
IFS has been recognized as the only vendor named a Customers' Choice for Field Service Management on Gartner®️ Peer Insights™️ based entirely on verified reviews.
As of July 2025, IFS reviewers gave an overall rating of 4.6/5 across 68 reviews spanning the service, energy and utilities, communications, and manufacturing industries.
The full Voice of the Customer report shows how the 6 vendors assessed compare for Field Service Management. Download it now for the complete picture, backed by insights from customer reviews.
What's inside the report
- How customers rate vendor product capabilities, deployment, sales, and support
- Reviewer breakdowns by industry, company size, and region
- Direct, verified quotes from IFS customers
- Where IFS lands on the Voice of the Customer quadrant against the market average
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What Customers Say
Gartner, Voice of the Customer for Field Service Management, Peer Community Contributor, 16 December 2025.
Gartner, Peer Insights and the Peer Insights Customers' Choice Badge are trademarks of Gartner, Inc. and/or its affiliates.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from IFS.
Links:
- IT Services [1]: Gartner Peer Insights review
- Energy & Utilities [2]: gtnr.io/HB2QfDWpz
- Manufacturing [3]: gtnr.io/3Ou02Atoy
- Services [4]: gtnr.io/s9tr47Zlx