Service Centricity Playbook


7 Phases of Morphing from Product Provider to Trusted Advisor

Service presents significant opportunity when it comes to a company’s ability to differentiate, diversify, and grow – but how do you move from legacy to strategy to impact? 

This special report, The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor, authored by industry expert Sarah Nicastro of the IFS-owned Future of Field Service, along with Hilbrand Rustema, founder of consulting and research firm Noventum, provides a step-by-step look at how to bring service to the forefront in your business to endear your customers, differentiate your value, and grow your revenue. 

Featuring real-world perspective from companies who have learned lessons along the Servitization journey, the playbook offers actionable insights and critical considerations.