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Colorado Springs Utilities
Colorado Springs Utilities: Improved worker visibility and safety during emergencies.
As a provider of natural gas, electricity, water, and wastewater services, Colorado Springs Utilities faced a monumental task when a forest fire highlighted the need for improvements to its communications and workforce management systems.
In the aftermath of the fire, it was clear that the utility would require an effective workforce management solution that would incorporate each of the utility’s divisions, integrate its back office systems, and make overall work crew management more efficient.
Colorado Springs Utilities serves 228,000 electric customers, 135,000 water customers, and 190,000 natural gas customers in the Pikes Peak region. As a municipal utility, it is tasked with keeping rates as low as possible while maintaining safe and reliable services to its customers. As such, the utility sets rates only high enough to cover its cost of operating.
Colorado Springs Utilities serves 228,000 electric customers, 135,000 water customers, and 190,000 natural gas customers in the Pikes Peak region. As a municipal utility, it is tasked with keeping rates as low as possible while maintaining safe and reliable services to its customers. As such, the utility sets rates only high enough to cover its cost of operating.
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“After a rigorous nine-month selection process to find a solution to replace our existing system, we chose IFS for all four of our lines of business based on the strength of its reliable, feature rich, intuitive and highly configurable product."
Distribution Operations Superintendent at Colorado Springs Utilities
About Colorado Springs Utilities
Colorado Springs Utilities serves 228,000 electric customers, 135,000 water customers, and 190,000 natural gas customers in the Pikes Peak region. As a municipal utility, it is tasked with keeping rates as low as possible while maintaining safe and reliable services to its customers. As such, the utility sets rates only high enough to cover its cost of operating.
Benefit using IFS:
- Real-time work status updates
- Scalable work order configuration
- Geographic information system (GIS) integration
- Flexible mobile options
- Support in both connected and disconnected modes
