Icelandair replaces its MRO system

One of the key challenges in replacing a maintenance, repair and overhaul (MRO) system is identifying a solution that best complements your current and future business model. For Icelandair Technical Services, it reviewed its recent selection process for MRO software. The company outlined the importance of building a strong relationship with a vendor and user community and discussed the significance of identifying an implementation approach that best supported its business operations.

In Icelandair’s experience, the keys to getting it right were:

• Data cleansing and migration
• Project resources
• Processes and use cases
• Phased implementation
• Cooperation between vendor and user