Keeping customers’ equipment operating effectively is key to Munters achieving high customer satisfaction scores, and the driver behind embracing a new business model based around servitization where equipment uptime is guaranteed. As an existing customer of IFS’s ERP solution, Roel Rentmeesters, Director of Global Customer Service at Munters got in touch to discuss Remote Assistance.
In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.
Roel Rentmeesters, the Vice President of Digital Transformation at Munters, a Swedish company specializing in sustainable air treatment solutions, highlights a significant shift in their business approach.
Their shift toward servitization is a long-term strategy that requires a change in the business model and the implementation of connected units. Munters recognizes the importance of having standardized processes and a robust support system in place to succeed in this transition.
To achieve this, they intend to leverage IFS's field service module, to support their journey towards servitization and standardization. Additionally, they aim to enhance their capabilities further with features like remote management.