Arab Bank

assyst turns ITIL into hard currency in the Middle East

Leading bank streamlined and consolidated their IT Service Management with IFS assyst, creating effective and efficient best-practice IT processes that improve service delivery and quality. 

By implementing IFS assyst, the company has:

• Compiled accurate and easily accessible data in a single CMDB 
  
• Rolled out a user-friendly platform in the local language 
  
• Gave end-users greater control and a sense of involvement