Commtel

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Commtel

CommTel Network Solutions: From Silos to Streamlined Service Management


When legacy tools fell short of supporting their expanding global operations, CommTel, a leading network solutions provider, knew it was time for a change. Struggling with fragmented processes, inefficient reporting, and operational silos, CommTel sought a solution to unify its service management and deliver a superior customer experience.


With IFS assyst, CommTel transformed its operations:


  • Unified service management processes across multiple locations.
  • Enhanced customer satisfaction through real-time case updates.
  • Improved decision-making with integrated advanced reporting.

 


Want to know how they did it?


Download the full case study to discover how CommTel leveraged IFS assyst to overcome challenges and position themselves for future growth.

  • "The ability for customers to log in and see the status of their cases has been a game changer, especially for the younger, more tech-savvy users. It’s provided a level of transparency we didn’t have before".

    Paul Kean
    Support Manager

About Commtel

 

Paul Kean, CommTel Network Solutions (CommTel) is a leading network solutions provider. Founded in Melbourne, CommTel has been operational for over 25 years and has expanded its workforce to approximately 150 employees. Having already delivered over AUD$ 650 million of projects globally, its customer base spans several industries, with a strong focus on rail and mining clients in Western Australia. Commtel was recently acquired by GenusPlus
Group, a specialist power solutions provider in Australia.