CUSTOMER STORY

Hess Corporation

Hess Corporation established a standardized approach to asset capacity modelling and loss accounting across its operations, creating greater consistency and accuracy.

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Hess Corporation established a single, standardized approach to asset capacity modelling and loss accounting across its operations, creating greater consistency, accuracy and transparency. After a successful pilot at Pangkah PSC, the solution was deployed across multiple assets and continues to be rolled out globally.

One Company, Twenty Countries, No Shared Definition

 

Hess Corporation runs assets across more than 20 countries on six continents. Without a consistent way to define and track production loss, every asset told a slightly different story, which made it hard to see the full picture, let alone act on it.

 

Hess needed a holistic, standardized view of loss events across every asset, feeding directly into its Production Data Management System (PDMS) for aggregation and visualization. The goal: sharper decisions and systemic improvements as part of a global production optimization program.

Building on a Foundation Already in Place

Hess had already invested in IFS technology as the foundation of its PDMS, making IFS.ai Operational Intelligence a natural extension rather than a new system to learn.

Production Performance at Global Scale

 

Hess Corporation is an independent energy company with exploration and production assets spanning more than 20 countries across six continents. Its Asia-Pacific portfolio includes interests in the Malaysia-Thailand Joint Development Area, Thailand's Sinphuhorm Field, and the Pangkah Block near-shore East Java, Indonesia. In Northwest Europe, Hess operates in the North Sea across the South Arne, Valhall, and Triton FPSO fields. North American assets span eleven blocks in the Gulf of Mexico, along with basins in Texas and North Dakota. In Africa, Hess holds the Okume Complex and Ceiba Field in Equatorial Guinea, plus assets in Libya and Algeria. Across all of it, Hess is built around a long-term strategy of profitable, sustainable growth.

 

 

Every Asset Telling a Different Story

 

Running assets at that scale means production loss shows up differently everywhere, different systems, different definitions, different levels of visibility. Hess needed to see loss events holistically and consistently across every asset, and to feed that view into its wider PDMS for aggregation and visualization. The end goal was a global production optimization program built on decisions grounded in one shared version of the truth.

 

 

A Standardized Framework for Production Intelligence 

 

Hess's existing relationship with IFS technical consultants across its key regions, combined with its prior investment in IFS's data validation and reporting technology, made IFS.ai Operational Intelligence a natural extension rather than a new system to learn. It leveraged what Hess already had in place to capture loss events at scale.

 

The Pangkah PSC facility launched as the pilot site. Its success led to full deployment at two assets, with global rollout to the rest of Hess's portfolio now underway.

 

IFS.ai Operational Intelligence delivers a complete solution for detecting, recording, and analyzing production shortfalls against capacity and asset performance, built on three pillars:

 

  • Reporting and KPIs. Pareto chart analysis, production performance tracking, and availability and reliability metrics, with dynamic drill-down and KPIs calculated for broader integration and visualization.

     

  • Downtime and loss allocation. Data entry guided by the asset and allocation models and routed through an approval workflow, with loss accounted against benchmark capacity and actual production KPIs.

     

  • Downtime and loss detection. Automatic detection from telemetry and external systems, with manual event creation and editing available where needed.

 

 

Turning Loss Visibility into Better Performance

 

  • One standard, company-wide. A single asset capacity model and loss accounting methodology now applies consistently across every asset, while still flexing for local operational needs.

     

  • Sharper accuracy. Loss events are captured and reported with greater precision than before.

     

  • Full visibility. Loss data now feeds into aggregation and visualization alongside related asset data, like production volumes and well tests, as part of a broader strategy.

     

  • Faster, better decisions. A consistent, holistic view of loss across all assets makes systemic improvements possible in ways that weren't feasible before.

     

  • Deeper integration. Tight alignment with Hess's existing technology investments automates the capture of daily production volumes and downtime events.