IT Operations Management is often referred to as ITOM.
ITOM definition: A set of practices and processes used to effectively monitor, manage, and optimize an organizations IT infrastructure and operations. It is essential to efficiently deliver reliable, available IT services that support business goals.
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Organizations lacking an ITOM strategy expose themselves to significant risks from compliance issues to wasted resources, lack of direction and costly investments. The key benefits of a robust IT Operations Management strategy include:
IT operations management has a set of core processes that organizations use to manage their IT operations efficiently and effectively. These processes are designed to ensure that IT services align with business needs, deliver high-quality service, and promote continuous improvement.
ITOM is essential for organizations to ensure that their IT operations are reliable, maximizing availability, and aligned with business goals. By implementing ITOM practices, organizations can proactively manage IT operations, reduce risks, and respond effectively to incidents and changes, ultimately contributing to the success and competitiveness of the organization.
ITOM (IT Operations Management) frameworks provide structured guidelines and best practices for organizations to effectively manage their IT operations are often part of IT Service Management frameworks. Here's a summary of some widely recognized ITOM frameworks:
COBIT (Control Objectives for Information and Related Technologies):
COBIT covers the entire IT lifecycle from strategy to operations. Focusing on governance and control of IT services and operations and aligning them with business objectives. It provides a framework for IT governance, risk management, and compliance. COBIT helps organizations establish control objectives and metrics for IT operations.
ITIL (Information Technology Infrastructure Library):
ITIL includes IT operations management as part of its widely adopted ITSM framework. Introduced in 2007, ITIL V3 consists of 26 ITIL processes and best practices for managing IT services throughout their lifecycle. The latest ITIL 4 framework, introduced in 2019, expanded from IT service management practices to encompass broader business service management practices including general and technical management practices.
eTOM (Enhanced Telecoms Operations Map):
eTOM is a widely recognized and standardized framework used in the telecommunications industry to model and manage the end-to-end processes and operations of telecom service providers. It also helps facilitate communication and collaboration within the organization and across the industry, promoting standardization and interoperability.
The choice of ITOM framework depends on an organization's specific needs, goals, and industry. Many organizations adopt a combination of these frameworks and tailor them to suit their unique requirements. The goal is to reduce IT system downtime, IT operations performance, and align IT with business objectives.
Today, there are multiple solutions available to suit independent to global organizations of all sizes. The wealth of choices for IT operations management platforms can be overwhelming. Here are the key capabilities that you should be looking for:
IFS assyst is an all-in-one solution with a single license for all your IT Operations Management, IT Service Management and Enterprise Service Management needs, with fast time to value and a low total cost of ownership.
Understand the value of an integrated IT operations and service management solution.