IFS is positioned in the Leaders Category in the IDC MarketScape for FSM

IFS is positioned in the Leaders Category in the 2023–2024 IDC MarketScape for Worldwide Field Service Management Applications.

We are proud to retain our position in the Leaders Category of the IDC MarketScape: Worldwide Field Service Management Applications 2023–2024 Vendor Assessment.

Within the report, IDC highlights IFS’ strengths in AI-powered Planning and Scheduling Optimization and our multi-focused field service offering that can meet the needs of resource, customer, outcome, project, and asset-centric environments.

“The field service operation has become a critical aspect of the value being delivered to customers and operators,” says Aly Pinder, Research Vice President, Aftermarket Services Strategies, IDC.

“Issue resolution is table stakes, but in a more competitive environment, the field service team has a great opportunity to enhance the customer’s experience through value-add interactions at a point of need.”

Download this excerpt to find out:

• IDC’s opinion on the Field Service Management landscape
• Advice for field service leaders and technology buyers
• Why IFS has been positioned in the Leaders Category

Source: IDC MarketScape Worldwide Field Service Management Applications 2023–2024 Vendor Assessment, By Aly Pinder, December 2023, IDC #US49989523