Service at the Speed of Conversation with Industrial AI

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Discover how Industrial AI is revolutionizing service management in a recent conversation between Mark Brewer, Vice President of Service Providers at IFS, and Michael Potts, Executive Vice President of ACCO Engineered Systems.


This session explores five key trends that are reshaping field service and workforce management:


  • Service at the Speed of Conversation – Real-time, AI-driven interactions that eliminate delays and streamline customer engagement.
  • Advanced KPI Tracking: A New Workforce Model – Leveraging AI to tap into contingent, flexible, and gig workers for greater workforce agility.
  • Strategic Goal Setting: Fully Autonomous Scheduling – AI-powered optimization that enhances scheduling efficiency, reducing costs and improving service delivery.
  • Expert Insights: AI-Generated Knowledge – Self-writing knowledge articles that capture expertise and improve workforce training.
  • Every Asset as an Intelligent Agent – IoT-enabled predictive maintenance that minimizes downtime and enhances operational efficiency.

Through real-world insights from ACCO Engineered Systems, this video highlights how businesses can harness AI to enhance customer and employee experiences, optimize operations, and stay ahead in an evolving service landscape.


Watch the full video now and learn how Industrial AI can transform your service business.


Industrial AI in Action

  • Five Trends Transforming Service Management

    In a recent conversation between Mark Brewer (IFS) and Michael Potts (ACCO Engineered Systems), five groundbreaking trends were explored—ranging from real-time AI-driven customer engagement to autonomous scheduling, AI-generated knowledge, and IoT-enabled predictive maintenance.