Electrolux improves service efficiency with IFS.
The IFS solution has allowed field technicians with a simple way to report and reduced kilometres per day. Reducing time and fuel costs.
Electrolux’s primary goal is to ensure customer happiness by providing easy booking, rapid response, proactive communication and quick issue resolution. Electrolux is using IFS to enhance its field service management with a mobile app to support field technicians and a field workforce planning solution. Since implementation two years ago, Electrolux has improved field workers efficiency, reduced daily travel distance, and fuel costs.