Konica Minolta

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  • IFS Planning Scheduling and Optimization boosts productivity by 25% 
    IFS PSO delivers 4.36x ROI in 18 months  

    Konica Minolta provides document management, industry printing and video solutions for the connected workplace, with 770 field service engineers supporting 430,000 customers across Europe.

    In the UK, Konica Minolta moved from manual dispatch to automated scheduling with IFS PSO, increasing productivity between 20-25%, closed incidents per technician by 17% and fueled a 21% rise in meeting SLA agreements. Since implementing IFS PSO, the average number of daily jobs completed by engineers has risen by 25%.

  • “The savings with IFS PSO represent not only significantly greater productivity but also translate into both cost and sustainability benefits.”
    Ged Cranny
    Senior Consultant, Konica Minolta BEU Service and Support

To learn more about Konica Minolta's experience with IFS, download their customer story.

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About Konica Minolta

Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace services, commercial and industrial printing, and optical systems for industrial use.


IFS benefits:

  • 83.5% of service calls scheduled automatically
  • Dynamic scheduling of all service visits within 12-15 seconds
  • 17% increase in closed incidents per technician
  • 21% rise in meeting SLA agreements
  • 25% rise in daily service calls completed
  • Reduction in fuel costs and CO2 emissions
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