Land of Schleswig-Holstein

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How LSH Unified IT Services with IFS assyst
 

Transforming IT Service Management for modern governance
 

The Land of Schleswig-Holstein (LSH), one of Germany's 16 federal states, faced significant challenges in managing IT services across its 9 ministries due to a lack of a unified platform. This led to inconsistent processes and limited visibility. LSH implemented IFS assist, chosen for its flexibility, secure hosting options, and scalability. The implementation replaced manual, email-based processes with structured digital workflows, improving transparency and service consistency.

  • “We’ve achieved a whole lot more transparency between departments.”
    Julie Sandberg, Digitization and Central IT Management of the State Government

To learn more about Land of Schleswig-Holstein experience with IFS, download their customer story

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About Land of Schleswig-Holstein

The Land of Schleswig-Holstein, one of Germany’s 16 federal states, sits at the northern border and is home to nearly 3 million people.
 

Benefits using IFS

  • Replaced manual processes with structured digital workflows
  • Improved transparency and service consistency across ministries
  • Enabled visibility and performance tracking for the first time
  • Fostered collaboration through shared service standards
  • Extended use beyond IT to operational public services
     
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