Munters rolls out IFS remote assistance
Keeping customers’ equipment operating effectively is key to Munters achieving high customer satisfaction scores, and the driver behind embracing a new business model based around servitization where equipment uptime is guaranteed. As an existing customer of IFS’s ERP solution, Roel Rentmeesters, Director of Global Customer Service at Munters got in touch to discuss Remote Assistance.
In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.