IFS Remote Assistance Powered by Help Lightning
IFS Remote Assistance (IFS RA), powered by Help Lightning, is an augmented‑reality remote visual support solution embedded in IFS Cloud or available as a standalone IFS product. It enables real‑time expert guidance and fast knowledge transfer, especially for industries that service, maintain, or commission equipment.
Key Customer Benefits
- Provide expert support remotely without travel.
- Diagnose and resolve issues faster, reducing downtime.
- Lower production losses, travel, and support costs.
- Improve phone‑fix and first‑time fix rates.
- Capture expert knowledge for reuse.
- Support sustainability and digital‑first service goals.
Core Capabilities
- Real‑time messaging & live video
- Augmented reality annotations
- Screen sharing
- AI copilot
- Guided workflows
- Analytics dashboards