IFS is the only vendor to be recognized as a Customers' Choice

IFS are the only vendor to be recognized as a 2025 Customers’ Choice for Field Service Management on Gartner® Peer Insights™ Report

IFS have been recognized as a Customers’ Choice vendor for 2025 Field Service Management category on Gartner® Peer Insights™. Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in live markets that align to Gartner research markets, defined as Magic Quadrant or Market Guide-defined markets, or GPI-defined markets that are opened at the discretion of the GPI team and do not require research published to open the space on Peer Insights. Overall, IFS reviewers gave us a 4.6 out of 5 as of July 2025 based on 68 reviews.

Everyone here at IFS is particularly honored to receive this distinction since it comes from customers — the people we’re here to serve.

Here are some comments from customers that contributed to this distinction:

• “IFS have worked with us in lock step, truly listening to our business needs and reflecting the conversation in their roadmaps” - Global Director Service Solutions – IT Services - https://gtnr.io/F0XG5uQtR

• “Working in partnership with IFS over several years has produced significant gains in utilization, efficiency and end user experience” – IT Director – Energy & Utilities - https://gtnr.io/HB2QfDWpz

• “IFS has been and continues to be incredibly collaborative with us throughout the entire process. They are quick to step in as needed when clarification or support is needed” - Director of Customer Service and Support – Manufacturing - https://gtnr.io/3Ou02Atoy

• “Functionality: IFS offers a wide range of features that cover the entire service lifecycle” – Applications Manager – Services - https://gtnr.io/s9tr47Zlx

To all of our customers who submitted reviews, thank you! Your feedback helps us create better products to fit your needs, and we look forward to earning the trust and confidence reflected in this distinction.

Gartner, Voice of the Customer for Field Service Management, Peer Community Contributor, 16 December 2025

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from IFS.