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Assistenza remota

Realtà fusa per la collaborazione in tempo reale


L'assistenza remota offre ai tecnici l'accesso immediato a esperti che possono aiutarli a risolvere i problemi che incontrano mentre lavorano sul campo. Questo modello remoto consente ai clienti IFS di sfruttare le risorse esistenti in modo efficiente, di ridurre i costi e di aumentare i tassi di risoluzione al primo tentativo.

Whitepaper: what’s your remote assistance strategy?

Key Considerations to Speed, Streamline, and Modernize Service Delivery


This white paper explores the following topics around the importance of having a strong remote service strategy for field service providers. From beginning the remote service journey to thinking ahead about the future of remote service.


Case study: Munters rolls out IFS remote assistance

In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.

Factsheet: IFS offers the power of remote assistance 

From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience,  remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business. 

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