Published12 September 2021
3 minute read

IFS named a Leader in The Forrester Wave 2021 Enterprise Service Management ESM

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IFS received highest possible score for product vision, commercial model, deployment, and enterprise service capabilities


London, UK - December 9, 2021 - IFS, the global cloud enterprise software company, today announced it has been named a Leader in The Forrester Wave™ 2021: Enterprise Service Management (ESM), Q4 2021 report by Forrester Research, Inc.

IFS entered the ESM space with its acquisition of Axios Systems in June 2021 and recently launched IFS assyst 11.4. Forrester praised IFS’ updated ESM offering for its “simple, universal licensing model” and gave it the highest score for deployment and enterprise service capabilities. The report stated “IFS distinguishes itself with a broad set of non-IT modules (e.g., HR and facilities) with deep vertical coverage.”

IFS is the cloud enterprise software vendor of choice for many leading global businesses looking to automate digital outcomes and build a foundation for an autonomous enterprise. With assyst 11.4, IFS has delivered a modern self-service experience, enabled by a single pricing model and simplified deployment model, giving organizations value within just weeks of adoption. The offering has a considerable set of new capabilities, designed to help organizations standardize, improve, and automate service management workflows simply and effectively.

Martin Schirmer, President, Enterprise Service Management, IFS, said: “The pandemic demonstrated that automated service management is business critical for accelerating digital transformation initiatives and boosting both customer and employee experience. That’s why we are committed to making it simpler and faster for organizations to roll out service management capabilities more broadly across the enterprise. This recognition from Forrester is a testament to the hard work and investment the IFS team has dedicated to enhancing the assyst offering, bringing an updated product to market in a short space of time. We are incredibly proud to have been named a Leader in the ESM space.”

To be included in the Forrester Wave report, vendors like IFS had to meet requirements on current offering, strategy and market presence.

IFS’ comprehensive product offering has been recognized in several industry analyst research reports.


About IFS

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service™. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.