Published14 September 2023
3 minute read

US water treatment leader chooses IFS to drive efficiencies from depot to the doorstep

Culligan Website

IFS Cloud ERP and Service Management with schedule optimization and dispatch will help Packard Culligan Water enhance real-time decision-making for cost efficiency, revenue growth, and customer satisfaction.


Chicago, US, September 14, 2023 – IFS, the global cloud enterprise software company, today announced that Packard Culligan Water, a leading US-based water treatment company, has chosen to implement IFS Cloud™ enterprise resource planning (ERP) and service management with AI-powered scheduling optimization module. The solution will enable Packard Culligan to improve end-to-end processes, including inventory tracking, customer scheduling, material flow, and cost control from the depot to their customers’ doorsteps.  


Implementing IFS Cloud ERP and service management in tandem will enable Packard Culligan to streamline service operations and enhance the productivity of field workers while AI-driven predictive analytics embedded in the service management software will ensure optimal resource scheduling to maximize business efficiencies. The water treatment company will also leverage IFS’s deep service industry expertise and its specialist services and support.


Additionally, the single data model for ERP in IFS Cloud will allow Packard Culligan to improve financial controls by achieving complete visibility of its finance, commerce, sales, inventory, stock, and supply chain processes. The company will see immediate benefits in its ability to access information relating to operational planning and forecasting as well as accuracy tracking. 


Critically, the combination of ERP and service management with schedule optimization and dispatch capability will allow the company to further enhance customer service. With a strong focus on customer satisfaction, Packard Culligan operates a network of dealers and franchises, ensuring personalized support and expert guidance for clients worldwide.


Derek Packard, President and CEO, of Packard Culligan Water, said: “Our customers are at the heart of everything we do. By choosing IFS Cloud ERP and service management, we are confident this will enable us to keep prioritizing their needs. It will also allow us to work with our dealers to make smarter decisions in real-time to provide a seamless customer experience that exceeds expectations as well as overall efficiencies and that will underpin our growth plans.”


David Spencer, President North America, IFS, said: “Packard Culligan has established a strong reputation as a leader and innovator in the competitive water treatment sector. To maintain and build further on this reputation, they need to have full visibility into and control over their operations from a single platform, covering everything from finance to commerce; sales to inventory, stock and supply chain processes. We are looking forward to delivering this for them through our ERP, planning solutions, and support.”


Once fully implemented, IFS Cloud ERP and service management will support 905 users across a range of business functions, including finance, supply chain, procurement, manufacturing, field service and delivery, customer support and sales.






About Packard Culligan Water

Founded in 1946 and headquartered in Minnesota in the United States, Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. The organisation comprises 34 dealerships in 10 different states and nearly 600 employees.  It serves a large geographic portion of Minneapolis and the surrounding suburbs. It has dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. For more information, please visit



About IFS

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service™. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of  over 5,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our thousands of customers. Learn more about how our enterprise software solutions can help your business today at


Contact information

EUROPE / MEA / APJ: Adam Gillbe

IFS, Director of Corporate & Executive Communications


Phone: +44 7775 114 856



IFS, Director of Corporate & Executive Communications


Phone: +1 520 396 2155

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