Konica Minolta selects IFS Cloud to transform Field Service Management performance
IFS Cloud will enable Konica Minolta’s field service operations move to a predictive and optimized service model across its ten national operating companies (NOCs)
London, UK, 31 March 2022 – IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will implement IFS’s Field Service Management software to future-proof its service operations.
Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace services, commercial and industrial printing, and optical systems for industrial use, which means the company has a large field service operation with 3,250 employees.
With the IFS solution, Konica Minolta will transition to a predictive maintenance model that will allow them to plan the deployment of field service staff more efficiently across ten national operating companies (NOCs) across Europe. IFS Cloud will also ensure maximum equipment uptime, reduce engineer call outs, and achieve a heightened customer experience.
As part of their ‘Next Generation Field Service Management’ objective – to be completed by the end of 2023 - AI-supported planning and scheduling optimization will enable employees to align schedules and optimise and deploy resources in real-time, allowing them to automatically allocate work orders.
Also, the proactive evaluation of IoT generated data, for example by production printers and systems for medical image diagnosis, is another application the IFS solution supports. This enables service technicians to predict whether defects are imminent or unscheduled maintenance is due.
The use of mobile technology can provide a competitive edge in field service – access to all relevant data at all times is essential for successful field service operations. IFS Cloud’s Field Service Management capabilities provide the same user experience on iOS, Android or Windows, which means employees can check the availability of spare parts on a smartphone or tablet and create invoices and quotations on site at the customer. This not only increases the efficiency of the service, but also provides great Moments of Service.
IFS Cloud will replace Konica Minolta’s ClickSoftware installation and works seamlessly with existing enterprise applications. Konica Minolta uses SAP software in parts of their business, which will have a bidirectional integration with the IFS solution.
Glenn Arnesen, President Europe North & Central at IFS, on the cooperation with Konica Minolta: "We are proud that a renowned company like Konica Minolta wants to future-proof its field service management with IFS Cloud. Our solution supports the company with services related to the installation of systems and equipment.”
Ged Cranny, Senior Consultant at Konica Minolta: "With the IFS solution, we can realize our vision of Next Gen Field Service Management. The first pilot project in Belgium and the Netherlands with around 130 employees is going very promisingly. In the next step, we will make the new solution available to around 1,000 field service technicians in ten national operating companies across Europe. In IFS, we have found a partner that provides us with excellent support in offering our customers even better service and accompanying them on their way to becoming a digital company."
About Konica Minolta Business Solutions Europe
Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. With its unique expertise in imaging, data processing and data-based decision making, Konica Minolta creates relevant solutions for its customers - small and medium-sized businesses, large enterprises and public sector - and solves issues faced by society.
As a digital workplace solution provider, Konica Minolta helps its clients to identify and unlock the potential digitalisation holds and reach the next level in the digital maturity of their organisation by rethinking the workplace. In support of an ‘Intelligent connected workplace’, Konica Minolta offers cloud, IT, managed print and video solution services for remote working, collaboration, workflow management and automation and security.
Konica Minolta's Igniting Print Possibilities offering helps printers, converters and brand owners maximise workflow automation to increase efficiency. The company delivers consultancy in all communication matters as well as top-of-the-line production, packaging as well as label printers. Its finishing devices create print products that stand out and create added value.
With its commitment to the Sustainable Development Goals (SDGs), Konica Minolta has pledged to consistently pursue its sustainability and social responsibility goals. The company has been repeatedly recognised for its rich history of social contribution as well as for working towards achieving the SDGs throughout its business and supply chain.
For its innovative service approach that complements their devices perfectly, Konica Minolta was awarded the prestigious ‘Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021’ from Keypoint Intelligence.
Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With approximately 9,000 employees (as of April 2021), Konica Minolta Europe earned net sales of over 1.9 billion € in financial year 2020/2021. Worldwide, the company has over 40,000 employees and is operating in over 150 countries.
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service™️. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.
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