Industrial Servitization and Field Service

Servitization leads to greater revenue and growth, according to this 200-respondent study from IFS, and greater levels of servitization bring greater business benefits.

In this white paper, you will find research on the servitization of product-centric companies and the technologies behind this digital transformation. Key findings include:

• Manufacturers involved in planned maintenance or service contracts were most likely to report service as a profit center with 62 percent reporting profitability. 
• Respondents doing field service for break-fix repairs were less likely to report profitable aftermarket service than those only selling aftermarket parts. 
• Companies reporting fully servitized operations were three times more likely to be profitable if they only offered services rather than products.