The hidden cost of bad capacity planning

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Struggling with inefficient field service operations? This eBook reveals the hidden costs of outdated workforce capacity planning methods, like spreadsheets and static models, and how they impact margins, SLA compliance, and technician productivity.


Discover how IFS WISE, an AI-powered capacity planning solution, helps organizations optimize workforce allocation, reduce travel time, and proactively model demand changes. With real-world insights and measurable outcomes, this guide is a must-read for service leaders ready to shift from reactive firefighting to strategic foresight.


Key takeaways


  • Why traditional planning tools fall short 
  • How overcapacity and undercapacity drain resources 
  • AI-driven scenario modelling and forecasting 
  • Business impacts: lower costs, higher utilization, improved SLAs 
  • Use cases across hiring, training, PM compliance, and ESG goals
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