Managed Services Software Solutions

Q: What is Field Service Management?

Field service management involves coordinating field operations such as dispatching technicians, managing work orders, and tracking service performance to improve service delivery and customer satisfaction.

Q: What is Planning and Scheduling Optimization?

Planning and Scheduling Optimization (PSO) uses AI to optimize workforce planning and scheduling, enabling managed service providers to model different scenarios, predict outcomes, and make data-driven decisions to improve service delivery and reduce costs.

Q: What is Contractor Management?

Contractor management involves overseeing third-party workers, ensuring compliance, safety, and performance, and streamlining onboarding, scheduling, and reporting to improve service delivery and reduce costs.

Q: What is Service Lifecycle Management?

Service Lifecycle Management (SLM) manages the end-to-end service journey for a product or asset, from customer support and service requests to planning, execution, spare parts, warranties, and recalls, to maximize uptime, extend asset life, and grow profitable service revenue.

Managed service providers are the backbone of today's connected world, relying on technology to optimize operations and drive service excellence. IFS understands the complexity and challenges facing these organizations and works with leading companies across the sector, including cloud computing, IT operations, and cybersecurity, to enable them to deliver faster, more reliable outcomes. IFS's composable platform gives managed service providers the flexibility to start with the capabilities they need now and easily scale or adapt as their business evolves.

Solving the Managed Services Challenges

Optimizing Operations with Industrial AI

Composable Platform for Flexibility and Scalability

End-to-End Service Management

Products Tailored for Managed Service Providers

IFS Cloud for Managed Services
IFS Cloud is a single platform that delivers class-leading solutions across Service Management, Enterprise Resource Planning, and Enterprise Asset Management, tailored to the needs of managed service providers.
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Field Service Management (FSM)
IFS Field Service Management (FSM) is the most powerful service planning, tracking, and optimization solution available, enabling and maximizing profitable service-based revenue streams within a single platform.
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Contractor Management
IFS Contractor Management simplifies and standardizes contractor onboarding, coordination, management, and financial controls, ensuring efficient use of contractors and high service standards.
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Mobile Workforce Management (MWM)
IFS Mobile Workforce Management (MWM) in IFS Cloud optimizes the management of mobile workers, covering the full lifecycle of work management from initiation to completion, and unifying operations from the back office to dispatch centers and mobile workers.
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Services to Maximize Managed Service Provider Success

IFS Cloud Services
Maximize the potential of IFS Cloud with expert-managed services, ensuring high availability, performance, and security for managed service providers.
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IFS Consulting
Transform your managed services operations with IFS Consulting Services, leveraging industry expertise to drive business process optimization and technology enablement.
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IFS Support Services
Get comprehensive support for your IFS solutions, ensuring timely issue resolution, and proactive guidance to maintain peak performance and drive long-term success.
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IFS Success
Achieve rapid time-to-value with IFS Success, benefiting from tailored plans, expert engagement, and measurable outcomes that drive operational excellence and strategic growth for managed service providers.
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Managed Service Provider Success Metrics That Matter

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CAGR for global managed services market by 2028
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increase in same-day response with IFS PSO"
B
projected market value for global managed services
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increase in SLA adherence with IFS PSO

Trusted by Managed Service Provider Leaders

Global Study of Composability in Enterprise Software and Evolving Business Needs, IDC
Addressing evolving business needs with composability
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IFS Named a Leader in 2024 Manufacturing ERP IDC MarketScape
IFS have been positioned in the Leaders Category in the IDC MarketScape for Worldwide SaaS and Cloud-Enabled Manufacturing ERP Applications 2024–2025 Vendor Assessment
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Forrester Total Economic Impact™️ of IFS Solutions Deployed in the Cloud
Cost Savings And Business Benefits Enabled By IFS Solutions Deployed In The Cloud
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