"It was the one application that would enable us to service the customer from end–to-end, whether call-taking, stock revision, warehousing or dispatching work to technicians."
Applications Support Team Leader at Auto Windscreens
About Auto Windscreens
Auto Windscreens is a leading automotive glass company in the United Kingdom specializing in windscreen repair and replacement. Auto Windscreens is headquartered in Chesterfield, Derbyshire, and works predominantly with insurers, brokers and fleet management customers. It is one of the largest windscreen replacement operations in the UK, with a mobile fleet of trained technicians and a 24/7 Chesterfield-based customer service contact center. Auto Windscreens is owned by Trifords Ltd.
Benefits seen using IFS
- Swifter invoicing—now taking minutes instead of days
- Reliable enterprise software—99% uptime
- Calls to Service Desk reduced by 75% thanks to mobile access to application
- Easier access to business intelligence data
- Faster, more accurate scheduling