We chose IFS because it offers an intuitive dispatch console that visualizes field service processes, a mobile app for field service technicians, and it can identify customers who have high machine-failure risks.
General Manager of the Agricultural Machinery Service Department, Kubota Corporation
Established in 1890 as a manufacturer of metal casting products, Kubota has since broadened its product lines to include cast-iron water pipes, industrial engines, and construction machinery. With global manufacturing and development facilities, the company retails in more than 120 countries, making 68% of its annual sales outside Japan.
Benefits seen using IFS
- The visualization of maintenance status has improved work efficiency
- Mobile app has given field service technicians greater flexibility in choosing where to work from
- The deal closure rate increased 45%
- Annual revenues from field services of agricultural machinery increased 7% year-on-year in Japan