Kubota

IFS Service Management solution enables Kubota to offer targeted predictive service maintenance packages


Service management from IFS has allowed agricultural machinery manufacturer Kubota Corporation to track the lifecycle of assets in the field, increasing maintenance and inspection efficiency and enabling innovative predictive service packages through the analysis of historic data.

Established in 1890 as a manufacturer of metal casting products, Kubota has since broadened its product lines to include cast-iron water pipes, industrial engines, and construction machinery. With global manufacturing and development facilities, the company retails in more than 120 countries, making 68% of its annual sales outside Japan.

Using IFS, in 2021 the Division achieved a 7% year-on-year increase in service revenues at the height of the COVID-19 pandemic. By using the solution to visualize farming machine maintenance histories, the company has developed innovative maintenance packages for farmers identified to have high machine-failure risks.

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We chose IFS because it offers an intuitive dispatch console that visualizes field service processes, a mobile app for field service technicians, and it can identify customers who have high machine-failure risks.

Hideo Sueda

General Manager of the Agricultural Machinery Service Department, Kubota Corporation

About Kubota

Established in 1890 as a manufacturer of metal casting products, Kubota has since broadened its product lines to include cast-iron water pipes, industrial engines, and construction machinery. With global manufacturing and development facilities, the company retails in more than 120 countries, making 68% of its annual sales outside Japan.


Benefits seen using IFS

  • The visualization of maintenance status has improved work efficiency
  • Mobile app has given field service technicians greater flexibility in choosing where to work from
  • The deal closure rate increased 45%
  • Annual revenues from field services of agricultural machinery increased 7% year-on-year in Japan

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