Makino, a global leader in advanced CNC machining centers, turned to IFS and Aquant AI to modernize its service operations and tackle a growing skills gap. Following the pandemic, Makino reimagined its workforce enablement strategy, blending enhanced training with AI-driven support. Through the “Ask Makino” button within IFS Field Service Management, engineers now get instant, context-specific answers pulled from 20 years of service data. This shift has not only boosted job completion speed and reduced internal lost costs by up to 15%, but also laid the foundation for customer self-service and smarter, round-the-clock triage.