Smart Care

Smart Care achieves 86% service technician resource utilization

Through IFS Success, Smart Care has access to experts who understand its business model and ecosystem.
Smart Care, America’s largest independent commercial kitchen equipment service and maintenance organization, is moving to one platform, using data and processes in the same way so it can leverage data to innovate and grow. Using Artificial Intelligence and Machine Learning to predict service requirements with 80-90% accuracy.

The partnership and evolving Success Plan supports its new multi-service business acquisition model, and Smart Care is able to reduce time from ideation to delivery, realizing an 86% service technician utilization.


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“Having pre-purchased capacity with IFS Success means we can quote out projects rapidly and immediately start the work. That immediacy dramatically accelerates time-to-value.”

Gyner Ozgul

President & Chief Operating Officer, Smart Care Equipment Solutions

Smart Care

Smart Care Equipment Solutions is a rapidly growing group of commercial kitchen equipment service companies, acquiring 8-10 companies a year. The organization provides customized, local programs and commercial kitchen repair solutions to foodservice operators across the US. Sectors serviced include restaurants, fast food outlets, hospitality, food retail, foodservice management and healthcare.

  • Priority access for growth
  • Acquiring data
  • Informed consulting expertise
  • Dedicated Success planning
  • Ambitious analytics
  • Moment of Service™️
  • Choosing success engagement

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Since January 2020, Smart Care has used IFS in the Cloud including ERP, FSM and PSO via Software-as-a-Service (SaaS).

Smart Care’s growth strategy demands refactoring its IT platform to operate multiple service organizations and multiple brands within a single system.


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