Clarks
Clarks: From On-Premise to Cloud-Powered Service Management
After 20 years of success with IFS assyst on-premise, Clarks,
a global leader in footwear, knew it was time to evolve. As business demands grew, so did the limitations of legacy infrastructure. Manual email workflows, siloed asset data, and an overloaded service desk signaled the need for change.
But Clarks didn’t need a new system, just a smarter way to
use the one they trusted.
By migrating to IFS assyst’s cloud-hosted solution, Clarks
unlocked:
- Greater agility with reduced system maintenance overhead.
- Streamlined service workflows that cut hours down to minutes.
- A self-service portal that replaced 9,000+ monthly support emails.
Want to know how Clarks modernized without starting from
scratch?
Download the full case study to see how the move to
IFS assyst in the cloud empowered Clarks to simplify, scale, and stay ahead.
About Clarks
Clarks, a globally recognized footwear retailer, is nearing its 200th anniversary. Headquartered in Somerset, UK, the company operates a network of over 550 stores worldwide, with key markets in the UK, Europe, the US, and Asia.
Founded in 1825, Clarks has built a strong reputation for combining heritage craftsmanship with innovation, becoming particularly known for its comfort-led designs and iconic styles such as the Desert Boot.
Today, the brand continues to evolve, focusing on digital transformation and omnichannel retail experiences to meet changing consumer expectations while maintaining its legacy of quality and durability.