Konica Minolta

Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace services, commercial and industrial printing, and optical systems for industrial use.

IFS benefits:

• 83.5% of service calls scheduled automatically
• Dynamic scheduling of all service visits within 12-15 seconds
• 17% increase in closed incidents per technician
• 21% rise in meeting SLA agreements
• 25% rise in daily service calls completed
• Reduction in fuel costs and CO2 emissions