Large Online Retailer

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Customer browsing fresh produce in a grocery store.

Large UK online retailer adapts assyst to save £3.1 million


UK’s largest and most successful online and home shopping company used assyst to facilitate customer-focused service improvements, bringing a £3.1 million benefit to the business. 

By implementing IFS assyst, the company has:



  • Reduced the number of incidents by 50% in 18 months 
  • Improved their employment engagement score by 20% 
  • Saved over £835,000 annually with automatic redirect