IFS Loops: The Agentic AI Platform for CX and Support

Your support team sits on signals that predict churn, protect revenue, and reveal what customers need. IFS Loops turns those signals into action, automatically, across every system.

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Turn Support From Cost Center to Growth Driver 


Support teams are drowning in tickets while sitting on the richest signal in your business. Most AI just adds another dashboard. IFS Loops acts on the signal: resolving, assisting, and surfacing risk across every system, automatically.

Why IFS Loops AI for CX?

See Value Fast, Then Compound It

IFS Loops deploys as a layer over your existing stack, with no rip and replace. You reach first wins quickly, then expand agent by agent as value proves out.

  • Connect

    Connect

    Integrate across CRM, ticketing, knowledge, and 75+ enterprise tools without disrupting your current systems.
  • Onboard

    Onboard

    Guided onboarding with readiness checks, roles, and a success plan gets you to rapid first wins that build confidence early.
  • Measure

    Measure

    KPIs defined and measured from day one, with executive-ready reporting on efficiency, risk reduction, ROI, and where to expand next.
  • Operate

    Operate

    AI agents run 24/7 across your systems, with human-in-the-loop control on the decisions that matter most.

One Platform, Endless Efficiency

Deploy the outcomes you need. Each agent targets a specific result, and they compound as they share the same platform, data, and context.

AI Autopilot

Escalate Less, Resolve More

Resolves routine issues end to end from trusted, up-to-date knowledge, deflects ticket volume through self-serve, and hands off to agents with full context when a human is needed.

 

  • Resolves routine requests from trusted knowledge bases
  • Deflects ticket volume through customer self-serve
  • Context-rich handoffs to human agents
AI Autopilot

Agent Assist Copilot

Empower Every Support Agent

Cuts agent workload and speeds mean time to resolve. It drafts answers, recommends next steps, cites sourced context in real time, and turns every resolved ticket into reusable knowledge.

 

  • Writes answers and recommends next steps
  • Cites sourced context from knowledge bases in real time
  • Generates and updates knowledge from resolved tickets
  • Learns from every interaction
Agent Assist Copilot

CX Analyst

Turn Conversations Into Decisions 

Analyzes tickets, customers, sentiment, and revenue, generates reports through conversation, spots emerging trends and risks, and translates raw signals into executive-ready insight.

 

  • Analyzes tickets, customers, sentiment, and revenue
  • Conversational report generation
  • Surfaces emerging trends and potential risks
  • Executive-ready insight
CX Analyst

Auto QA Analyst

Quality on Every Interaction 

Brings QA to 100% of interactions. It scores every human and bot conversation against 40+ customizable rubrics, flags compliance gaps, and turns findings into targeted coaching.

 

  • 100% automated QA coverage
  • 40+ out-of-the-box customizable rubrics
  • Flags compliance gaps
  • Enables targeted, customized coaching
Auto QA Analyst

Real Outcomes, Real Impact

  • k hrs

    Saved across CX team

  • Day 

    Value Achieved from

  • $k

    In Support Cost Savings

  • %

    Operational Efficiency Gain

Trusted by These Customers, and More

  • Gainsight

Frequently Asked Questions